Terms and conditions

The Company means CASTLE CORE LTD

Any anticipated delivery dates stated by the Company are approximate only and not of contractual effect. The Company shall be under no liability in respect of premature or late delivery howsoever caused. Order made means; once survey done and deposit received.

Data Protection Act 1988
In order to carry out your instructions we will be processing data about you, and we shall assume that you consent to us doing that in whatever manner is necessary and appropriate to enable these instructions to be actioned.

Your responsibility
As the owner/contractor/appointed official of the premises, you are responsible for ensuring that you give the full information made available to the landlord, as and when required, all relevant records and related information. While we carry on our work and measurement, there are some temporary damages involves the time between taking measure and fitting the door.

As Landlord you are liable to inform your builder any details received, if the Company sends any measurements or picture(s). The Company is not responsible for either communications between other parties or measurement changes made by other parties.

Scope and limitation of our support
The door(s) supplied & fitted by the Company is warranted for (1) years product guarantee against product fault from the date of purchase. If the product is faulty during the warranty period, we undertake to repair or replace any parts found to be faulty, except where the defect is due to misuse, neglect or damage. The customer is not allowed to contract any repair work to a third party. Modification or alteration will drop the Company’s obligation to the Customer. The Company will not be responsible for any expenses whatsoever other than repairing or replacing defective product.

Fitters are not permitted to remove telephone, TV wires or any other electrical apparatus. Any such wires or apparatus are the responsibility of the customer.

For safety reason, fitters are not allowed to remove or install products other than those specified on the contract and survey

This warranty is not transferable

Applicable law
This engagement letter shall be governed by, and construed in accordance with, English law. The Courts of England shall have exclusive jurisdiction in relation to any claim, dispute or difference concerning the engagement letter and any matter arising from it. Each party irrevocably waives any right it may have to object to an action being brought in those Courts, to claim that the action has been has been brought in an inconvenient forum, or to claim that those Courts do not have jurisdiction.


Complaints procedures
We aim to provide you with a fully satisfactory service. We undertake to look into any complaints promptly and do what we can to resolve the position.

Fee terms

Castle Core Ltd fees are based on:

  • The estimated value involved to complete the work
  • The complexity and value of the instruction
  • The level of extra work you require
  • The urgency of the instruction.

Advance Payment
We will require advance payment towards the price and expenses at 50% of the estimated invoice. We reserve the right to stop the order (or not to commence the order) until this payment is received. This payment is not refundable.

We require payment of invoices between the order date and given fitting date (unless otherwise expressed on page 1 of this document under “Details”). We will charge interest at 10% above base rate on failing or cancelled payments either through credit cards or cheques. Interest shall run from the date of invoice until the date of payment.

We reserve the right to refuse to complete the work until all invoices are fully paid by you.

If the buyer fails to take delivery of goods tendered the Company shall be entitle to immediate payment in full for such goods.

In relation to any payment due to the company during/after the warranty period, the Company will not provide any service during/after the warranty period until fully paid. All products remain the property of The Company.

Limit on Fees and Expenses
We will set a limit (10% higher than invoiced rate) on the amount of charges/expenses, which may be incurred during our fitting. The Customer accepts the payment, (unless otherwise expressed on page 1 of this document under “Details”).

There may be circumstances where the customer cannot make the appointment time and date to make premises available for us to complete our work. If customers do not inform us at least 24 hours in advance, the customer is liable to pay any expenses incurred. The Company will also charge for any survey cancellation. Custom made products cannot be cancelled. The Company has to charge any expenses incurred to the customer.

The Company reserves the right to effect design and specification changes as technical developments may occur without prior notice.